Returns & Exchanges – DND Dice Sets

Returns

Our policy lasts 14 days from the date of delivery. If 14 days have passed, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your DND dice must be unused — meaning they have not been rolled, handled in gameplay, or show any signs of wear. They must also be returned in their original packaging (including the display box or pouch, if applicable).

If the return is due to consumer preference (e.g., you don’t like the color or weight), the consumer is responsible for the return shipping fee. The cost depends on the courier you choose.

If the return is due to our error — such as receiving the wrong set, missing dice, or visibly damaged items — we will cover the return shipping fee.

Non-returnable items

The following items are exempt from returns (though not applicable to most dice orders, we retain these per general policy): perishable goods (food, flowers, newspapers), intimate/sanitary products, hazardous materials, and flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable)

Partial refunds may be granted in the following situations:

A book (if included as a bonus item) shows obvious signs of use

Opened media items such as CDs, DVDs, software, or video games (if bundled)

Any item not in its original condition, or damaged/missing parts due to customer mishandling

Any item returned more than 30 days after delivery

Refunds (if applicable)

Once we receive and inspect your returned dice, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.

If approved, the refund will be processed and automatically credited to your original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received your refund yet:

Check your bank account again.

Contact your credit card company — it may take some time for the refund to appear.

Contact your bank — processing times vary.

If you’ve done all of the above and still have not received your refund, please contact us at john.salesman123@gmail.com.

Sale items (if applicable)

Only regular-priced items are refundable. Sale or discounted items cannot be refunded unless they are defective.

Exchanges (if applicable)

We only exchange items if they are defective or damaged (e.g., chipped corners, missing numbers, air bubbles, or severe color misprints).

If you received a defective dice set and need a replacement for the same item, please email us at john.salesman123@gmail.com with:

Your order number

A clear photo showing the defect

For defective items, we will cover the shipping cost for the exchange.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the return value. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift, or was shipped to the gift giver first, we will issue a refund to the gift giver, who will be notified of your return.

Shipping costs

You are responsible for your own return shipping costs unless the return is due to our error. Shipping fees paid on the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless we caused the issue).

Delivery time for exchanges may vary depending on your location.

For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without tracking.